Of course! Our mission is to support Thai businesses and to promote local businesses to the world. Please send us an enquiry.
About HEAP
HEAP is a subscription box service of curated premium Thai snacks and instant drinks, delivered directly from Thailand. Subscribers to HEAP will receive a box each month with a unique theme around Thai culture, festivals and regions. “HEAP” in Thai (หีบ) means a traditional box used for storage of valuable items. Therefore, each HEAP box is packed with love and care like how we treasure our valuables. Our mission is to work with our community to deliver “heaps of happiness” with plenty of joy, fun and surprises!
OTOP stands for One Tambon One Product; “Tambon” means sub-district in Thai. There are over 7,200 sub-districts in Thailand, and each of them has their own unique produce. The OTOP project is a local entrepreneurship stimulus program to support these local manufacturers. The products can be divided into 5 different categories: food, drinks, garments, handicrafts and herbal medicine. Different regions in Thailand are famous for different delicacies, such as coffee from the Southern region and traditional desserts from the Central region. Explore authentic Thai culture and support local businesses through our subscription box which features different OTOP items each month.
HEAP box includes 10+ items featuring local products and an OTOP item, a local specialty unique to a region. We curate both savory and sweet snacks including chips, biscuits, seafood snacks and more! A traditional Thai instant drink, that changes every month, is also included in the package. Additionally, a collectible postcard for sharing your experience and a leaflet that connects you to a digital food and allergen information are also included. Furthermore, along with supporting local businesses, each box donates a meal for those in need (in partnership with the Scholars of Sustenance Foundation, Thailand).
As the content of each box changes every month, we cannot guarantee that all snacks will be vegetarian or gluten-free. Please refer to product information by following the link on the leaflet in the box. Feel free to reach out to us at hello@heapbrand.com should you require more information.
Follow the link on the leaflet in the box to the translated descriptions of each item. The allergens are listed following the FDA’s guideline of 8 common allergens (milk, eggs, fish, crustacean shellfish, tree nuts, peanuts, wheat and soybeans). The information for the “Amazing Thailand” welcome box is on the Welcome box page. We recommend that you refrain from consuming the items if you have serious allergies as there may be risk of contaminations. Feel free to reach out to us at hello@heapbrand.com should you require more information. We cannot guarantee the ingredients of each snack and the presence/absence of certain allergens, so please consume the snacks at your own risk. We cannot be held liable for the accuracy of the translation of product labels nor any injuries caused by adverse reactions to any of the items in our box.
We follow Thailand post’s standard size of 20 x 30 x 11 cm. We ensure that the quantity and quality of products are consistent every month with 10+ items per box.
Each HEAP box supports local businesses, and we also partner with the Scholars of Sustenance Foundation, Thailand so that the sale of each box contributes toward meal support for those in need. The meals are cooked from surplus food, helping to reduce food waste and environmental issues. Find out more about SOS Foundation. Moreover, along with supporting our product, you can also give additional donations.
Ordering
Thank you for your interest in sending HEAPs of happiness from Thailand! For large orders (>10 boxes), please fill up our form.
Yes! A one-time purchase is available at Single Box. If you’re interested in our subscription plan, please send us a message.
Due to our limited capacity, we apologize that we currently cannot offer the option to customize boxes for certain dietary requirements. We also cannot guarantee the ingredients of each snack and the presence/absence of certain allergens in our box, so please consume the snacks at your own risk. We recommend that you refer to the information we provide for each snack before consumption. Please feel free to reach out to us at hello@heapbrand.com should you require further information. You can find information about each item in your first “Amazing Thailand” welcome box here.
We accept Visa and MasterCard credit cards. Additionally, we also accept Google Pay and Apple Pay. All orders are secured with industry standard SSL encryption with our partner Stripe. Please note that transactions will be done in Thai Baht (THB) only. The rates in other currencies displayed on this site are for your convenience only, the final charge may vary depending on the exchange rate and/or foreign currency fees your bank uses.
Subscription
When you first subscribe to HEAP, we will ship your “Amazing Thailand” welcome box within 5-10 business days. The following box will be shipped at the beginning of the following month. All subscription plans are subjected to auto-renewal and you will be billed on the 10th of the month following the end of your plan. Please note that if you subscribe after 15th of the month, there is a chance that 2 boxes (Welcome box and Theme box) will arrive in the following month.
If you are a new subscriber to HEAP, the first box will be the “Amazing Thailand” welcome box that features all-time favorites and popular Thai snacks. This exclusive subscriber-only box offers a great start to your journey to Thailand. The following boxes will take you on a unique adventure to Thailand every month with the themes based around Thai culture, festivals and regions.
Yes, apart from GIFT SETS, all subscription plans will automatically renew on the 10th of the month following the end of your plan. For example, if you purchase a 3-month plan in January, your boxes will be shipped to you in January, February and March. Then, you will be billed on 10th April for the following 3 months. You can opt-out from auto-renewal upon check out or through your account portal before your next renewal date (UTC+07:00).
To update your shipping address: 1) Log into your Account 2) Go to “Subscriptions” 3) Click the Change Address button next to the subscription 4) Enter the new address details in the form. 5) Click Save Address.
Thank you for your continued interest in HEAP! In order to switch between different subscription plans, you will need to cancel one subscription and buy a new subscription plan. If your original subscription plan still has prepaid months remaining, please contact us at hello@heapbrand.com for help in transferring the credit to your new subscription. If we don’t receive your contact, we will continue to ship the remaining boxes of your original subscription until the end of its term.
We are sorry to see you go. You can cancel your subscription at anytime based on our cancellation policy. Please note that cancelling your subscription prevents future renewals, but it does not cancel orders already placed. We will continue to ship the remaining boxes in your term and no refund will be given. Please cancel before your next renewal date (UTC+07:00). To cancel your subscription 1) Log into your Account 2) Go to “Subscriptions” 3) Choose the plan that you’d like to cancel 4) Click cancel subscription 5) Click cancel on the next page. Your subscription has now been cancelled and you will receive a confirmation email shortly. At the end of your term, you will not be billed again and your subscription will not renew. The system will update the subscription status once it has been successfully cancelled. Please contact us at hello@heapbrand.com for assistance.
As our subscription plans automatically renew, please cancel before your next renewal date (UTC+07:00). The cancellation process is completed once you have received a confirmation email from us. If you have opted-out from auto-renewal, your subscription plan will be automatically cancelled at the end of your term. Please note that cancelling your subscription prevents future renewals, but does not cancel orders already placed. We will continue to ship the remaining boxes in your term and no refund will be given.
Shipping
HEAP offers free airmail shipping via Thailand Post within Thailand. Unfortunately, recently shipping costs have increased significantly and we are actively updating our delivery fees to faithfully reflect the real shipping costs. Currently, we regret that shipping to the following countries will incur additional shipping fee/box:
- Australia: 580 THB
- Austria: 880 THB
- Belgium: 880 THB
- Bhutan: 430 THB
- Brazil: 925 THB
- Cambodia: 430 THB
- Canada : 1,065 THB
- China: 430 THB
- Croatia: 850 THB
- Denmark: 880 THB
- Egypt: 690 THB
- Estonia: 690 THB
- Finland: 850 THB
- France: 680 THB
- Germany: 550 THB
- Greece: 880 THB
- Hong Kong: 430 THB
- Hungary: 810 THB
- India: 430 THB
- Indonesia: 430 THB
- Italy: 810 THB
- Japan: 430 THB
- Laos: 430 THB
- Luxembourg: 850 THB
- Malaysia: 430 THB
- Maldives: 430 THB
- Myanmar: 430 THB
- Netherlands: 880 THB
- New Zealand: 680 THB
- Norway: 880 THB
- Philippines: 430 THB
- Poland: 850 THB
- Portugal: 880 THB
- Romania: 810 THB
- Saudi Arabia: 850 THB
- Singapore: 430 THB
- Slovakia: 930 THB
- Slovenia: 880 THB
- South Africa: 810 THB
- South Korea: 430 THB
- Spain: 870 THB
- Sweden: 870 THB
- Switzerland: 880 THB
- Taiwan: 430 THB
- Turkiye: 850 THB
- United Arab Emirates: 600 THB
- United Kingdom: 680 THB
- United States: 890 THB
- Vietnam: 430 THB
(Shipping rates for orders placed on 20th April 2024 )
*For countries within the European Union (EU), our shipping fees do not cover processing fees and taxes on imports from countries outside the EU. Please handle the payment of taxes and processing fees upon reception of the parcel.
For subscribers, the extra shipping and insurance fees will be prepaid during checkout. For countries not listed above or additional enquiry, please reach out to us at hello@heapbrand.com. We declare the value of the box at most 600 THB, which should be within the duty free allowance for most countries. However, please confirm your country’s regulations as we are not responsible for any custom fees and taxes that may incur to receive your shipment.
We use Thailand Post’s e-Packet delivery for most of our shipments which comes with track & trace, but does not require signature upon delivery of the parcel. It is a tracked shipping service with the delivery to the final destination handled by a local carrier (carrier within the country of package destination). Please note that our shipping method does not come with insurance. However, additional insurance can be purchased for 50 THB/month upon checkout which will cover the loss/damage for up to the declared value of the parcel. Please contact us at hello@heapbrand.com for any questions relating to shipping.
Orders are shipped within 5-10 business days after your initial order. For subscribers, subsequent boxes will be shipped at the beginning of the following month, or after your payment has been confirmed. Due to the COVID-19 pandemic situation, it is not possible to accurately predict delivery times, but it is estimated that the shipment will take around 7-20 days.
Tracking
All our parcels are registered with Thailand post and you can track your parcel with your tracking number on Thailand post’s Track & Trace system.
We apologize that the delivery is taking longer than expected. Usually shipping with Thailand Post takes approximately 7-20 days, but because of the COVID-19 pandemic, shipments may take longer than expected. You can track your parcel with your tracking number at Track & Trace. If your package doesn’t arrive after it’s been marked as delivered, please contact your local post office. Should you require further assistance, please contact us at hello@heapbrand.com
Before ordering, please double check your country’s custom regulations that may cause delays or problems with the shipment. Every international shipment must go through customs which may cause a slight delay for arrival of your shipment.
*Please note that shipments to the European Union and some countries may require additional information (such as passport number or tax ID), or import tax and processing fees payment before the parcel can be cleared from the customs. Our shipping fees do not cover for these charges. Please directly contact your country’s custom office to make payment.
Help
Due to the COVID-19 pandemic, packages may take longer than expected to arrive. If your package is taking longer than the estimated delivery time, please contact your local post office. If you require additional assistance, please contact us. Please note insurance is only included if you have purchased it upon checkout and will cover up to the declared value of the parcel. The process may take a couple of weeks. We apologize if your package arrived damaged, please send us an email with photos of the damaged item at hello@heapbrand.com Please refer to “What are the return, replacement and refund policies”.
A package may be sent back to us if there is a mistake in the address/ no one accepted the delivery/ the package was not claimed for/ no explicit reason. Unfortunately, the items in the box are perishable and sometimes have short shelf lives, therefore we don’t take responsibility for returned packages. Re-shipping the package will incur additional shipping fee which may vary depending on the logistics situation. Please reach out to us at hello@heapbrand.com
All international parcels are subjected to customs inspection, please double check your country’s custom regulations before ordering. We declare the value of the box at most 600 THB, which should be within the duty free allowance for most countries. Our boxes may contain meat products. Please double check with your local regulations, as we are not responsible for any losses that may occur with importing food items.
*Shipping to the European Union and UK may incur import taxes and additional VAT charges before packages can be cleared from the customs. We are not responsible for any customs duty, import taxes or losses that may arise from importing goods into your country. Please make the payment as advised by your country’s custom office.
All sales are final and non-refundable. We do not accept returned orders. For damaged items, please send photos of the items to hello@heapbrand.com. A replacement may be provided at our discretion. Refunds: Partial refunds may be available for packages with insurance that have gone missing. All our products and automatic renewal are non-refundable. The automatic renewal can be cancelled at anytime before the scheduled billing date (UTC+07:00).
If your order has not arrived within 6 weeks from the shipped date, please reach out to hello@heapbrand.com. Missing or lost orders must be reported within 10 weeks from the shipping confirmation date to be eligible for reimbursement. If you encounter any issues, please do not hesitate to contact us at hello@heapbrand.com
Billing
Apart from monthly subscription plan, all our subscription plans are prepayment and your first bill will be when you complete your checkout. All subscription plans automatically renew, and you will be billed on the 10th of the month following the end of your term (UTC+07:00).
Please note that transactions will be processed in Thai Baht (THB) only. The rates in other currencies displayed on this site are for your convenience only, the final charge may vary depending on the exchange rate and/or foreign currency fees your bank uses.
We encourage you to check with your laws and regulations prior to placing your order. You are responsible for the payment of customs fees and taxes should the customs charges occur. We are not responsible for customs charges or taxes that may incur upon delivery in your country. We do not have control over customs fees and taxes. For countries in the European Union, our shipping fees do not cover for taxes on imports from countries outside the EU and processing fees. Please make the payment as advised by your country’s custom office.
Partners
Yes! If our missions matched, we’d love to collaborate! Please contact us.